Design Practice Location:
One Stop Doctors is a boundary-changing health and wellness clinic, which sets a new standard of excellence in the private healthcare sector and offers patients on-demand medical expertise, along with outpatient diagnostics, physiotherapy, dentistry and aesthetics. This is all available within a ‘one stop’ clinic, available from early morning to late evenings and weekends to fit with patients’ busy working lives. The brief was to create an environment that embodied the instant premium touchpoints patients might expect from a high-end service environment, while communicating the calm, soothing and welcoming feel of an obviously patient-centric experience, so that there is as little stress as possible at every stage of the patient journey. The design emphasis maximises the contribution of the environment towards promoting a sense of wellbeing and creating confidence in the clinical excellence patients will experience.