Returns, Refunds and Cancellation Policy
There is a strict no returns or refunds policy. In the event that your purchase was not fulfilled as promised by SBID, refunds will be considered on an individual basis.
Please note that all orders for SBID Awards ceremony reservations, entry submissions and books are non-refundable and non-returnable.
In the event of cancellation or rescheduling of the ceremony event, venue management or Presenter Design Excellence Ltd. t/a SBID International Design Awards shall not be required to issue you a refund, provided that you are given the right to attend a rescheduled ceremony within 12 months of the originally scheduled event.
You will receive an email at the address you have specified when your order has been dispatched – this email contains the tracking number (if applicable) so you can track it online right to your door.
The delivery time scale is specified on the product page to indicate when you will receive your order. If placed before 4 pm, subject to passing necessary checks, your order will be shipped the same day to be received the following day (excluding Sundays and Bank Holidays). Orders received just after 4pm are also often dispatched the same day although this is not guaranteed.
Orders shipped on Friday by 4pm will be delivered the next working day.
SBID and SBID International Design Awards do not currently open on bank and public holidays. Orders received on these days will be dispatched the next working day with the delivery timescales as above.
While the vast majority of UK locations are valid for next day delivery, there are a few remote locations which are not covered by the next day delivery service. In the event of a delay, SBID will contact you either by email or telephone to inform you.
The delivery estimate on the product page does not necessarily apply for international deliveries. International shipping is calculated in the checkout. The delivery timescale is shown on the final page of the checkout. This is generally between 2 – 10 working days. Orders outside of the EU are calculated at the checkout after you select your country. Customs charges for delivery to countries outside the EU may also apply.
Orders over £120 will be shipped via DHL Express, which is a next day delivery service to most countries. Orders under £120 can be upgraded to Express for a fee (approximately £5, which will be calculated at the checkout after you select your country otherwise they will be shipped via DHL Global Mail.
Global Mail deliveries take 3-5 working days within Europe, and 2-10 working days for the rest of the world.
Please note that certain brands have shipping restrictions, and this is shown on the product page. You can also view the full list of restrictions.
Delivery to Business Addresses and Multiple Occupation Buildings
SBID allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as Royal Mail deliver to the address and not necessarily to the named person.
Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Royal Mail and DHL consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.
Signature Upon Delivery, Missed Deliveries and Denial of Receipt
Most orders shipped SBID require a signature upon delivery. If you miss the delivery person, a card will be left to give you instructions to either arrange a re-delivery or to collect it from your local sorting office / delivery depot.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then SBID will inform you immediately by email as soon as SBID receive the item. If further to despatch it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. Please note that for items that were undelivered through fault of the consumer SBID reserve the right to charge our outwardly shipping fees.
In the case of a parcel being signed for and a delivery confirmation being available on the courier’s website, if the customer denies receiving the package, this is called a ‘Denial of Receipt’. Under these circumstances, we must contact the Royal Mail to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.
Inspection Upon Delivery
When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery.
Late Deliveries or Dispatch
Although SBID are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. SBID regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, SBID will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
SBID use the Royal Mail and DHL for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows:
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Collection and Use of Information
a. Personal Information
While users can view our website by browsing anonymously, we collect identifiable personal information (“Personal Information”) about website users when they voluntarily register or otherwise sign up with the websites, contact us via the websites, or voluntarily provide it to make purchases from the websites, as applicable. Website users may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services, to answer surveys, enter contests and receive notice of other promotional opportunities, and to make purchases, as applicable. The type of Personal Information that we may collect includes name, address, phone number, email address and purchase information such as credit or debit card information used to facilitate the sale of SBID products, as applicable. We may also use the information that you provide to create a personal customer profile in order to let you know of products or events that may be of interest to you. We may combine Personal Information we collect on the Websites with other information we collect offline about users to better tailor marketing or website content or for other purposes, such as internal research. For information on how to opt-out of allowing us to use your Personal Information for marketing purposes, see section below.
This website is owned and operated by the Society of British and International Design (SBID). By accessing the Society of British and International Design Awards (International Design Excellence Awards) website (“this website”), you unconditionally accept to be legally bound by these Terms and Conditions of Use. If you do not agree to these Terms and Conditions of Use, please do not use this website. In case of any violation of these rules and regulations, Society of British and International Design reserves the right to seek all remedies available by law and in equity for such violations. These Terms and Conditions of Use apply to all visits to this website, both now and in the future. Society of British and International Design reserves the right to change these Terms and Conditions of Use from time to time at its sole discretion. All changes will be posted on this page, and your use of this website after such changes have been posted will constitute your agreement to the modified Terms and Conditions of Use and all of the changes. You should therefore read this page carefully each time you visit this website.
The materials located on this website, including the information as well as any software programs available on or through this website (“the Contents”), are protected by copyright, trademark and other forms of proprietary rights. All rights, title and interest in the Contents are owned by, licensed to or controlled by SBID.
Except as otherwise provided, the Contents of this website shall not be reproduced, republished, uploaded, posted, transmitted or otherwise distributed in any way, without the prior written permission of SBID.
You may use, hyperlink, copy and distribute the contents found on this website solely for personal, internal, non-commercial, informational purposes only. You may download one copy of any information provided in this website onto a single computer for your own personal non-commercial use provided that you keep intact all accompanying copyright and other proprietary notices. You may not display, distribute or otherwise use any of the content found on this website for any commercial purpose unless you receive specific written consent from SBID. Modification of any of the Contents or use of the Contents for any other purpose will be a violation of SBID’s copyright and other intellectual property rights. Graphics and images on this website are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective copyright owners. The design and layout of this website is protected by intellectual property and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound, image or search engine from this website may be copied or transmitted unless expressly permitted by SBID.
Disclaimer of Warranties and Liability
The Contents of this website are provided on an “as is” basis without warranties of any kind. While SBID has made every reasonable effort to ensure that the information contained in this website has been obtained from reliable sources, Society of British and International Design is not responsible for any errors or omissions, or for the results obtained from the use of this information. To the fullest extent permitted by law, Society of British and International Design does not warrant and hereby disclaims any warranty: as to the accuracy, correctness, reliability, currency, timeliness, non-infringement, title, merchantability or fitness for any particular purpose of the Contents of this website; and that the Contents available through this website or any functions associated therewith will be uninterrupted or error-free, or that defects will be corrected or that this website and the server is and will be free of all viruses and/or other malicious, destructive or corrupting code, programme or macro.
The Society of British and International Design shall also not be liable for any damage or loss of any kind, howsoever caused as a result (direct or indirect) of the use of the website, including but not limited to any damage or loss suffered as a result of reliance on the Contents contained in or available from the website.
Right of Access
Society of British and International Design reserves the right to update or modify this website from time to time. Society of British and International Design further reserves all rights to deny or restrict access to this website to any particular person, or to block access from a particular Internet address to this website, at any time, without ascribing any reasons whatsoever. You agree that you will not: use any robot, spider, other automatic device, or manual process to monitor or copy any pages within this website or the Contents without SBID’s prior written permission; use any device, software or routine to interfere or attempt to interfere with the proper working of this website; and take any action that imposes an unreasonable or disproportionately large load on SBID’s servers.
Hyperlinks to Third Party Sites
This website contains hyperlinks to web sites which are not maintained nor controlled by SBID. Society of British and International Design shall not be responsible for the content of any hyperlinked website or any hyperlink contained in a hyperlinked web site, and shall not be liable for any damages or loss arising from access to those websites. Use of the hyperlinks and access to such hyperlinked websites are entirely at your own risk. All hyperlinks to other websites are provided as a convenience to you as a user of this website. The inclusion of any hyperlink does not imply endorsement by Society of British and International Design of such websites. In no circumstances shall Society of British and International Design be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on websites to which this website is hyperlinked.
Hyperlinks to This Website from Third Party Websites
Except as set forth below, caching and hyperlinks to, and the framing of this website or any of the Contents are prohibited. You may hyperlink to the Home Page of this website, upon prior notification to Society of British and International Design in writing. You must make a specific request for, and secure permission from Society of British and International Design prior to hyperlinking to, or framing, this website or any of the Contents, or engaging in similar activities. Society of British and International Design reserves the right to impose conditions when permitting any hyperlinking to, or framing of this website or any of the Contents. Your hyperlinking to, or your framing of this website or any of the Contents constitute acceptance of these Terms and Conditions of Use. This is deemed to be the case even after the posting of any changes or modifications to these Terms and Conditions of Use. If you do not accept these Terms and Conditions of Use, you must discontinue linking to, or framing of this website or any of the Contents. In no circumstances shall Society of British and International Design be considered to be associated or affiliated in any manner with any trade or service marks, logos, insignia or other devices used or appearing on websites that link to this website or any of the Contents. The Society of British and International Design reserves all rights to disable any links to, or frames of any site containing inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topics, names, material or information, or material or information that violates any written law, any applicable intellectual property, proprietary, privacy or publicity rights. The Society of British and International Design reserves the right to disable any unauthorised links or frames and disclaims any responsibility for the content available on any other site reached by links to or from this website or any of the Contents.
The SBID reserves the right to bring proceedings in the courts of the country of the User’s residence or that of the User’s principal place of business at the SBID’s discretion.
If a dispute arises out of or in connection with the terms and conditions of use, the parties shall undertake in good faith to use all reasonable endeavours to settle the dispute by negotiation. Should this fail, any such dispute shall be finally settled by binding arbitration with one single arbitrator in accordance with the provisions of the European Code of Civil Procedure. The venue for arbitration shall be London. Notwithstanding the aforementioned, if the Organisation waives its immunity from national jurisdiction, the courts of Britain shall have jurisdiction for any such dispute.
Where under applicable company law and civil law an event arising out of or in connection with these terms and conditions of use allows a party to seek resolution, the judicial means provided thereunder shall take precedence over the above-indicated dispute resolution procedure.
These terms and conditions of use shall be interpreted in such a way that the rights of the individual and SBID arising from the European Councils Convention (ECC), including the Protocol on Privileges and Immunities of the European Council of Interior Architects Organisation, signed in Brussels on 5 September 1992, are in all cases preserved.
Right to access personal data
Under the 1998 Data Protection Act, you have the right to access personal data relating to you that is held by the Society of British and International Design in electronic format and manual records that form part of a ‘relevant filing system’ i.e. held in a structured way.
If you wish to see personal data relating to you, you should apply in writing to the Data Protection Officer at the address below. Society of British and International Design charges an administration fee of £20. Society of British and International Design will normally respond to any request to access personal data within 40 days (including bank-holidays and weekends) of the request and payment of the £20 fee.
If you find any inaccuracies in the data disclosed, you should inform the Data Protection Officer who will arrange for the necessary changes to be made.
The Society of British and International Design is registered in England and has its Head Office at 10 Molasses Row, Plantation Wharf, York road, SW11 3UX London. If you have any requests concerning your personal information or any queries with regard to these practices, please contact our Data Protection Officer by e-mail: [email protected]
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